DATA & Privacy Policy

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1. INTRODUCTION: 

1.1 Readly Pty Ltd ("Readly", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Data and Privacy Policy ("Policy") outlines how we collect, use, store, and protect your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.2 By using Readly, you agree to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with this Policy, you must discontinue use of our platform and services.

2. INFORMATION WE COLLECT: 

2.1 We collect personal information that is necessary for providing and improving our educational platform. This MAY include: (a) Account and Registration Data – Name, email address, password, and other details required for account creation. (b) Child User Data – Limited information provided by parents or guardians, such as a child’s name (or nickname), age, and progress tracking data. (c) Payment Information – When purchasing a subscription, payment details are processed through secure third-party payment providers. (d) Technical and Usage Data – IP address, device type, browser type, cookies, and platform activity logs to improve user experience and security. (e) Communication Data – Records of customer service interactions, survey responses, and marketing preferences.

3. HOW WE USE YOUR INFORMATION: 

3.1 We use personal information to: (a) Provide and personalise learning experiences; (b) Manage accounts, process payments, and provide customer support; (c) Monitor and improve platform security and performance; (d) Conduct research and analytics to enhance our educational tools; (e) Send service-related communications, such as updates, security notifications, and marketing (if opted-in).

3.2 We will not sell, rent, or share personal information with third parties for marketing purposes without your consent.

4. STORAGE AND SECURITY OF DATA: 

4.1 We take reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

4.2 Data is stored on secure servers with encryption and access controls. However, no data transmission over the internet can be guaranteed as fully secure.

4.3 If we become aware of a data breach that may result in harm, we will take appropriate action, including notifying affected users and regulatory authorities as required by law.

5. THIRD-PARTY SERVICES: 

5.1 We may engage third-party service providers to assist with hosting, analytics, payment processing, and customer support. These providers are required to comply with privacy and data protection laws.

5.2 Readly may include links to third-party websites or applications. We are not responsible for the privacy practices of external sites, and users should review their policies before providing personal information.

6. COOKIES AND TRACKING TECHNOLOGIES: 

6.1 We use cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and improve our services.

6.2 You can manage cookie preferences through browser settings, but disabling cookies may impact functionality.

7. CHILDREN’S PRIVACY: 

7.1 Readly is designed for children under parental supervision. We do not knowingly collect personal information from children without parental consent.

7.2 Parents and guardians can request access, modification, or deletion of a child’s information by contacting us.

8. ACCESS, CORRECTION, AND DELETION OF INFORMATION: 

8.1 Users have the right to: (a) Access the personal information we hold about them; (b) Request corrections to inaccurate or outdated data; (c) Request deletion of their account and associated data (subject to legal and contractual obligations).

8.2 Requests for access, correction, or deletion can be submitted to our contact details below.

9. INTERNATIONAL DATA TRANSFERS: 

9.1 We may transfer and store personal data outside of Australia where necessary for operational purposes. We ensure that any data transfers comply with applicable laws and that adequate safeguards are in place.

10. CHANGES TO THIS POLICY: 

10.1 We may update this Policy from time to time. Changes will be posted on our website, and continued use of our platform after updates constitutes acceptance of the revised Policy.

11. CONTACT INFORMATION: 

If you have any questions or requests regarding this Policy, please contact us at:

[Company Name: Readly Pty Ltd]
[Email: privacy@readly.com.au]